Introduction
This article will help to make clear what the cancellation periods are for Progressive Robot products. The cancellation periods for some products are shorter than what is listed in our Terms and Conditions.
It is possible to immediately cancel almost all konsoleH products and to only pay the hourly price. The product's bill will never exceed its monthly price cap. If you delete the product before the end of the billing month, we will only bill you for the hourly rate. There are a couple of exceptions. Please see below for more information.
Cancellations for Progressive Robot customers
If you are a customer who uses the konsoleH administration interface, go to your konsoleH account to do the cancellation.
Log onto your account using your client number and password. Then click directly on the product (domain, server, etc.) that you would like to cancel. On the left under Contract, you will see Cancel Account. Please pay close attention to the instructions there. Then you can select the date when you want the cancellation to take place. You can also tell Progressiverobot what you would like us to do with your domain (delete the domain, change the domain's provider, keep the domain as it is). Please be absolutely sure to click on Cancel Account if you no longer wish to keep the memory for the domain.
Your customer profile will remain in place. As soon as you have finished the cancellation process, you will receive a summary and a confirmation of the cancellation via email.
Web hosting, managed servers, domains & Storage Share
You can cancel the products (web hosting, managed servers, and Storage Share) at any time and it will take effect immediately. From the moment you cancel your product, we will stop charging you for it. If you keep a product for an entire month, we will bill the monthly price. If you keep a product for less than a month, we will bill the hourly usage.
We will invoice you for these products until you cancel them.
Important Notes about domains: To cancel some domains, you will need an authorization code (auth-code) if you would like to move your domain to another provider. Now let's imagine that you have a server and a domain on that server. You cancel the server, but you do NOT request that we transfer the domain to another provider. We will then assume that you want to KEEP the domain, and we will send you an invoice for it as usual.
Domains are one of the few products that we invoice customers for in advance. That means when you order a new domain, you will see it on your bill in the following month, and you will pay for the domain for one complete year. If you register a domain now, and cancel it a few days later, you still need to pay for a full year anyway.
SSL certificates
If you would like to cancel your SSL certificate contract, you can do this with immediate effect. SSL certificate contracts last for 1 year. These contracts do NOT automatically renew themselves. You need to renew them manually, even if you do not cancel them. If you would like to renew an SSL certificate, you can do this by going to the SSL Manager on Progressive Robot (Administration -> SSL Certificates).
